Refund & Returns Policy-NOVA NEST

**Refund and Return Policy**

Last updated: May 27, 2026

At NOVA NEST, our goal is to ensure complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

**1. Returns**
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

**2. Refunds**
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

**3. Shipping Costs for Returns**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**4. Damaged or Defective Items**
If you received a damaged or defective product, please contact us immediately at our support email with proof/photos of the damage so we can arrange a free replacement or full refund.

**5. Contact Us**
If you have any questions on how to return your item to us, contact us at novanestss6644@.gmail.com