Collagen Jelly Cream - Brightening & Firming Moisturizer | UAE & KSA

**Shipping & Delivery Policy**

Last updated: May 27, 2026

Thank you for visiting and shopping at NOVA NEST. Following are the terms and conditions that constitute our Shipping Policy.

**1. Shipment Processing Time**
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

**2. Shipping Rates & Delivery Estimates**
We are proud to offer Free International Shipping on all orders! 

Estimated delivery time:
* **United States & Canada:** 7-15 business days
* **United Kingdom & Europe:** 7-12 business days
* **Australia & New Zealand:** 8-15 business days
* **Other Countries:** 10-20 business days

*Note: Delivery delays can occasionally occur due to customs clearance or carrier delays.*

**3. Shipment Confirmation & Order Tracking**
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your order directly on our "Track Your Order" page.

**4. Customs, Duties, and Taxes**
NOVA NEST is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

**5. Contact Us**
If you have any questions about the shipping of your order, please contact us at novanestss6644@gmail.com

**Refund and Return Policy**

Last updated: May 27, 2026

At NOVA NEST, our goal is to ensure complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

**1. Returns**
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

**2. Refunds**
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

**3. Shipping Costs for Returns**
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**4. Damaged or Defective Items**
If you received a damaged or defective product, please contact us immediately at our support email with proof/photos of the damage so we can arrange a free replacement or full refund.

**5. Contact Us**
If you have any questions on how to return your item to us, contact us at novanestss6644@.gmail.com