Frequently Asked Questions

Got questions? We've got answers! Browse our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us.

📦 Orders & Shipping

How long does delivery take?
UK orders: 7–12 business days (Free Standard Shipping).
US orders: 7–12 business days (Free Standard Shipping).

How much does shipping cost?
We offer FREE shipping on all orders to the UK and USA — no minimum order required!

Do you ship internationally?
We currently ship to the United Kingdom and United States. More countries coming soon!

How do I track my order?
Once your order is dispatched, you'll receive a tracking number by email. Use our Track Your Order page to follow your delivery.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day money back guarantee. Items must be unused and in original packaging.

How do I start a return?
Email us at mshiblu990@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.

💳 Payments

What payment methods do you accept?
We accept PayPal and all major credit/debit cards including Visa, Mastercard, and American Express.

Is my payment information secure?
Yes! All transactions are encrypted and processed securely through Shopify's trusted payment system.

🔐 Account

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and enjoy a faster checkout experience.

How do I reset my password?
Click the Account icon, select "Forgot your password?", enter your email, and follow the reset link sent to your inbox.

💬 Still Have Questions?

Our support team is happy to help!

📧 Email: mshiblu990@gmail.com
Response time: within 12-24 hours